Leadership 

  • Erie's Agility2 Leader Program
  • Certified Coaching Leader 
  • Certification: Benchmark: Workforce Management & Quality Management
  • Data and Analytics Intern program
  • Customer Service Division Intern program
  • Foundations of ERIE Leader 
  • Global Leadership Summit
  • New Agent Orientation 
  • Prosci Change Management 

Birkman Assessment

  • Collaborative
  • Data driven
  • Decisive
  • Direct and open
  • Energetic
  • Fair
  • Friendly
  • Logical
  • Objective
  • Problem solver
  • Team player
  • Instills trust

Skills/Competencies

  • Collaborates
  • Cultivates Innovation
  • Customer Focus
  • Data and Analytics
  • Decision Quality
  • Develops Talent
  • Drives Vision and Purpose
  • Instills Trust
  • Integrity
  • Persuades, Plans and Aligns
  • Project Management
  • Values Diversity